BlackBelt 3D BV – Version July 2020
What information is collected
The following information may be collected when you do business with Blackbelt 3D:
– contact information including email address
– demographic information such as postcode, preferences and interests
– other information relevant to customer surveys and/or offers
For the exhaustive list of cookies that are collected see the List of cookies section. Blackbelt 3D only collect the information given by you. This data is essential to make sure the orders placed with Blackbelt 3D, either through the webshop or directly as a B2B customer, are being handled, processed and shipped as efficient as possible.
At no point does Blackbelt 3D keep financial records like credit card details, bank details, etc. in its records. This data is kept at financial processing companies like Multisafepay and Paypal. Blackbelt 3D is in possession of documents that proof customer data is protected according to the highest standards.
How the information is used
Blackbelt 3D uses the data to initially complete orders and for its own marketing purposes. These marketing purposes will all be related to 3D printing and originate from Blackbelt 3D. At no point will Blackbelt 3D sell or give away data to a third party for marketing (or any other) purposes. Blackbelt 3D will also not buy or handle private data supplied by third parties without the explicit consent of the person or company involved.
The information collected is required to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– Information may be used to improve our products and services.
Periodically promotional emails may be sent about new products, special offers or other information which you may find interesting using the email address which you have provided.
From time to time, you can be contacted to provide information for market research purposes. This will be done by email. The information used can be used to to customise the website according to your interests.
As a mostly online platform, Blackbelt 3D is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, suitable safeguards have put in place (high end software, anti-virus software, password protected accounts, access to information only limited to specific employees at Blackbelt 3D, etc.) to ensure the information you have provided is being handled in a safe way.
Data is entered into systems from certain selected partners. These partners include (but not exclusive to) DHL for shipping, Paypal and Multisafepay for payment processing, Mailchimp for marketing emails, Magento as the webshop platform and Microsoft Dynamics NAV as ERP system. These partners are all certified to handle data with the highest degree of security.
When contacted directly by email, Blackbelt 3D may share data with its partners (be it printer manufacturers whose printers are being distributed by Blackbelt 3D or resellers and distributors) if this is necessary due to previous agreements or if this is in the best interest of the customer.
Example 1: A school wants to purchase filaments, but can only source locally – we will then share the information with a local reselling partner.
Example 2: A potential customer wants to purchase a printer but the customer is located outside the territory where Blackbelt 3D is allowed to sell said printer – we will forward the request to the manufacturer of the printer.
Blackbelt 3D is a sister company of ColorFabb BV and Helian Polymers (additives, masterbatches and bioplastics). Whenever applicable we will share data between these companies to provide for a complete service.
How cookies are used
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
At Blackbelt 3D traffic log cookies are being used to identify which pages are being used. This helps to analyse data about web page traffic and improve the website in order to tailor it to customer needs. Information is only used for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
The websites hosted by Blackbelt 3D may contain links to other websites of interest. However, once you have used these links to leave the Blackbelt 3D site(s), you should note that Blackbelt 3D does not have any control over that other website. Therefore, Blackbelt 3D cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
– whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the form below or write to firstname.lastname@example.org.
It is Blackbelt 3D’s policy to not sell, distribute or lease your personal information to third parties unless your permission in writing is in our possession or are required by law to do so. Your personal information may be used to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
At any time you can receive a summary of the data that Blackbelt 3D has in it systems. If requested we can remove names and addresses from our systems to a certain extent, but this will mean that a new account has to be made for a next purchase. Your name and details cannot be erased from, say, bank records for obvious reasons.
Your rights are guaranteed under EU law General Data Protection Regulation 2016/679 and Blackbelt 3D will comply with this law.
If you believe that any information we are holding on you is incorrect or incomplete, please write by email us as soon as possible, at the above address. A Blackbelt 3D employee will then take the necessary steps to correct this.
List of cookies we collect
Terms & Conditions
BlackBelt 3D BV – Version July 2020
This page contains the terms and conditions (the “Terms and Conditions”) on which BlackBelt 3D BV supply any of her products (each a “Product”) that are listed on her website http://blackbelt-3d.com (the “Site”) or are sold otherwise to you. Please read these Terms and Conditions carefully before ordering any Products. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions.
2. Offers and agreements
5. Delivery and delivery time
6. Revoke rights
7. Returning products
9. Guarantees and liabilities
10. Force majeure
11. Intellectual property
12. Personal data
13. Applicable law and rights
14. Use of Site
15. Participation Disclaimer
1.1. These terms and conditions apply to all offers and all agreements regarding the orders of BlackBelt 3D BV.
1.2. In addition to these General Terms and Conditions, explicitly defined Additional Terms and Conditions may apply to certain services and/or products. Should there be deviations between the General Terms and Conditions and the Additional Terms and Conditions, the Additional Terms and Conditions will prevail over the General Terms and Conditions, unless explicitly stated otherwise.
1.3. If any provision of these terms and conditions are invalid or invalidated, the other provisions of these General Terms and Conditions will remain in full force and BlackBelt 3D BV and its contracting party will enter into consultation for the purpose of agreeing on new provisions to replace the invalid or invalidated provisions, where the objective and meaning of the invalid or invalidated provision are considered as much as possible.
1.4. Deviation of these General Terms & Conditions is only possible after explicit confirmation by BlackBelt 3D BV in writing, in which case the other provisions of these general terms and conditions will remain in full force.
1.5. The applicability of the general terms and conditions invoked by the contracting party is explicitly rejected, unless explicitly confirmed in writing by BlackBelt 3D BV.
1.6. “Contracting party” is defined as every natural person or legal person with a contractual relationship with BlackBelt 3D BV.
1.7. BlackBelt 3D BV has the right to adjust these General Terms and Conditions from time to time.
1.8. By placing an order, the contracting party accepts these General Terms and Conditions as well as all other rights and duties stated on the website of BlackBelt 3D BV.
1.9. BlackBelt 3D BV is allowed to outsource activities to third parties when carrying out an agreement with the contracting party.
2. Offers and agreements
2.1. Offers or quotations should be regarded as an invitation to the potential buyer to make an offer. BlackBelt 3D BV is in no way bound to such matters, unless explicitly confirmed in writing. Acceptation of the invitation by the potential buyer to make an offer counts as a valid offer and leads only to an agreement in case of fulfilment of the following aspects of this article.
2.2. Specific offers are valid as long as the stock permits.
2.3. A personalised quotation is valid for two (2) weeks, unless another term is mentioned in the quotation.
2.4. An offer from the potential buyer as mentioned in article 2.1 is made when:
• the potential buyer has entered his personal data on the website and the data has been sent electronically to BlackBelt 3D BV and received by Blackbelt 3D, or;
• the potential buyer explicitly indicated the desire, by word, telefax, or through writing to receive a certain product and/or service, or;
• a quotation is signed by the buyer and received by BlackBelt 3D BV in case BlackBelt 3D BV issued a personalised quotation.
2.5. An agreement, including any change or supplementation hereto, takes first binding effect for BlackBelt 3D BV when a order confirmation has been issued to the buyer, by e-mail or other means. This agreement can be revoked by BlackBelt 3D BV in case the buyer does not meet the requirements or has failed to do so in the past. In that case, BlackBelt 3D BV will report such findings to the buyer within ten (10) days after receiving the order.
2.6. Buyer and BlackBelt 3D BV explicitly agree that, when using electronically means of communication, a valid agreement comes into effect after meeting the requirements specified in article 2.4 and 2.5. In particular the lack of a written signature does not reduce the binding force of the offer and the acceptance thereof. In that case the electronic files of BlackBelt 3D BV count, as far as the law allows, as a presumption of proof.
2.7. Buyer can’t add or remove any item to an order that has already been placed. Orders won’t be combined, before or after they’re placed, unless agreed upon in writing by Blackbelt 3D. All items that need to be combined have to be in one order.
2.8. BlackBelt 3D BV reserves the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to the buyer. BlackBelt 3D BV also may require verification of information prior to the acceptance and/or shipment of any order.
2.10. Information, images, oral announcements, records, etc. regarding all offers and the most relevant characteristics of the products that are provided by telephone or e-mail are always as accurate as possible. BlackBelt 3D BV does not guarantee that all offers and products completely correspond to the provided information. Deviations can never lead to reimbursement or dissolvement of the agreement.
3.1. All prices are expressed in Euros, in accordance with the legal regulations.
3.2. Special offers are only valid as long as the stock permits.
3.3. The buyer owes the price as defined by BlackBelt 3D BV in the order confirmation in accordance with article 2.5 of these General Terms and Conditions. Any (manipulation) errors in the quotation, such as evident flaws, can be corrected by BlackBelt 3D BV, even after reaching the agreement.
3.4. Transportation costs will be separately mentioned. Special rates apply for deliveries outside the Netherlands. Transportation costs may not be mentioned on the offer, quotation or order confirmation, but will be on the invoice nonetheless.
3.5. When the prices of the offered products and/or services have increased during the period between ordering and execution of the order, the buyer is entitled to cancel the order or dissolving the agreement within ten (10) days after announcement of the price increase by BlackBelt 3D BV.
3.6. In the event that a BlackBelt 3D BV product is mistakenly listed at an incorrect price, BlackBelt 3D BV reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BlackBelt 3D BV reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and/or credit card charged. If buyers credit card has already been charged for the purchase and the order is cancelled, BlackBelt 3D BV shall issue a credit to the credit card account in the amount of the incorrect price.
4.1. Orders should be paid by 100% down payment. BlackBelt 3D BV can include other payment options in the future. Other payment options will be announced on the website.
4.2. In case BlackBelt 3D BV agreed on an alternative payment period, the expiration of this term automatically leads to the omission of the buyer. Alternative payment periods can only be agreed on in writing under special conditions.
4.3. Non-payment or untimely payment by the buyer leads to a due interest of 1,5% per month, from the day that the payment should have taken place, at which a part of a month counts for a full month.
4.4. The costs, both in and out of court, caused by non-fulfillment, late fulfillment or improper fulfillment of the obligations of the buyer, are payable by the buyer.
4.5. BlackBelt 3D BV is permitted, in case of untimely payment by the buyer, to directly dissolve the agreement or delay the delivery to the moment that the buyer has completed his payment duties, including the payment of due interest and other costs.
5. Delivery and delivery time
5.1. Orders will be delivered as quickly as possible. BlackBelt 3D BV aims to send the products within ten (10) working days after receiving the order and down payment. The final delivery date is thirty (30) days after receiving the order, not including down payments, at which the final delivery date is thirty (30) days after receiving the payment. An agreed delivery time is always indicative and neither a deadline, nor can any rights be derived from exceeding the delivery time. BlackBelt 3D BV can announce information regarding delivery times on the website or by other written means. Such information is always indicative.
5.2. In the exceptional case that items cannot be shipped in the desired period, BlackBelt 3D BV will contact the buyer beforehand to try to arrive at an agreement on how to process, including the option to cancel the order.
5.3. Orders are shipped to the delivery address noted in the buyer order. For international orders, buyer is also responsible for any tariffs, taxes, fees, VAT, duties due upon receipt.
5.4. Immediately after the goods have been delivered, the buyer bears the risk for all direct and indirect damage that maybe caused to or by these goods or components. The buyer also bears the risks of transportation from the moment of delivery. Buyer is responsible for filing any claims against carriers for damaged and/or lost shipments.
5.5. BlackBelt 3D BV is not responsible for delays, loss or damage from shipments sent to incorrect, invalid addresses or correct addresses. Orders may end up being returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the buyer will be contacted and will have to pay for re-shipment postage.
6. Revoke rights
6.1. The buyer may exercise his revoke right within seven (7) working days after delivery of the product, without penalty and without stating reasons. The buyer can claim guarantee provisions only when the product and the packaging are returned within this period in original, complete, undamaged and unused conditions. All sent documentation, proof of guarantee and packaging materials should be included in the return delivery.
6.2. BlackBelt 3D BV is never liable for any damage, theft or loss of the product or packaging during the return delivery.
6.3. The costs of the return delivery of the product are for the buyer.|
6.4. In case the buyer exercised his revoke right as mentioned in the previous articles, BlackBelt 3D BV will have to reimburse the cash value of the delivered goods within thirty (30) days after the products have returned to Blackbelt 3D.
7. Returning products
7.1. Upon delivery of the goods the buyer inspects the conditions of the goods. In case damage has been inflicted to the goods of materials, the buyer will take all possible provisions to obtain compensation from the transporter.
7.2. All goods are checked before they are sent out. In the unlikely event that goods are faulty, they must be returned to BlackBelt 3D BV at the address listed on the order invoice. Returning products is only possible in combination with an original invoice and original, complete and undamaged products.
7.3. BlackBelt 3D BV does not take back any assembled machine or opened BlackBelt 3D BV kits. Product that are with a total value below € 40,00 can not be returned to BlackBelt 3D BV.
7.4. Missing parts should be mentioned in writing or by e-mail to Blackbelt 3D within fourteen (14) days after the delivering date.
7.5. Defective products manufactured by BlackBelt 3D BV will be replaced with the same, if they are send back within one (1) month after delivering and if BlackBelt 3D BV concludes that the product is indeed defective. Blackbelt 3D will not accept goods that have clearly been used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition, and the lack of functionality is a result of lack of knowledge or assembly error on the buyers part, no refund will be made, but the goods will be returned to the buyer at their expense. If there is evidence that the product has been modified or that a fix has been done on it, BlackBelt 3D BV will not be made responsible and therefore will not provide an exchange.
7.6. Order cancelations or refunds apply with the following conditions: 1. – When BlackBelt 3D BV can no longer provide one or more items of the actual order (i.e. discontinued parts). 2. – When one or more items of the actual order are not expected to be shipped within 30 days or more. 3. – When one or more items of the actual order is marked as In Stock but was actually Out of Stock.
7.7. Return shipment is the responsibility of the buyer. All returns are credited as store credit upon receipt. A return merchandise authorization (RMA) is required for returns.
7.8 Return shipment is only possible if BlackBelt 3D BV has been informed beforehand with a clear definition of the reason(s) of returning the shipment, be it partially or complete. The buyer cannot claim any rights if the goods arrived unannounced.
8.1. The ownership of the goods, whether handled or unhandled, is transferred to the contracting party at the moment that the buyer pays BlackBelt 3D BV the full amounts payable pursuant to the agreement, including interest, costs and damages from products and/or services from this order, previous orders and future orders.
8.2. The buyer is not permitted to resell the products, even after the ownership of the goods have been transferred to the buyer, unless Blackbelt 3D has giving a written consent.
9. Guarantees and liability
9.1. BlackBelt 3D BV sees it as a duty to deliver valuable products. However, all of the products and services BlackBelt 3D BV offers are experimental and intended for the “maker” community. These products are not tested by independent laboratories and should only be used by people who understand the risks. The products offered can be used to make machines of which nor the performance nor proper or safe operation can be guaranteed, as they are the sole responsibility of the experimenter that applies these products in their projects. Assembly instructions are only partly provided by Blackbelt 3D and may include contributions made by third parties. BlackBelt 3D BV cannot take responsibility for the safe nor proper execution of these assembly steps, nor does BlackBelt 3D BV accept responsibility of the functioning of the resulting assembly.
9.2. BlackBelt 3D BV is never bound to financially compensate the buyer or other parties, unless the damage was caused by intention or guilt. Blackbelt 3D is not liable for any indirect loss or damage incurred or damage regarding loss of income or profit.
9.3. In case BlackBelt 3D BV is obliged to financially compensate the buyer, the amount will always be limited to the invoice amount related to the product and/or service that caused the damage.
9.4. The guarantee of BlackBelt 3D BV does not apply if:
– the defects are (partly) the result of normal wear, injudicious or incorrect handling or use, injudicious or incorrect maintenance;
– the product is employed for purposes other than normal purposes or used incorrectly;
– the buyer or the end user does not strictly observe the operating instructions provided by BlackBelt 3D BV;
– the original invoice is missing, modified, or made unreadable.
9.5. When guarantee provisions are exercised, BlackBelt 3D BV can do the following:
– adjust the amount on the invoice;
– replace the delivered item by an article with equal specifications, or repair the delivered item, in which case the delivered item should be sent back to BlackBelt 3D BV.
– take back the delivered item and revoke the agreement, while reimbursing the paid amount by the buyer, without being obliged to financially compensate the buyer for any damage. The buyer is obliged to give BlackBelt 3D BV three (3) possibilities to repair any deficiencies.
9.6. The buyer does not hold BlackBelt 3D BV liable for any claims resulting from third parties, unless the law strictly prohibits such damages and costs to be accounted to the buyer.
9.7. It is possible that BlackBelt 3D BV places links on its website to other websites that could be of interest for a visitor. Such links are solely informative. BlackBelt 3D BV is not liable for the content of the linked websites or the usage thereof.
9.8 BlackBelt 3D BV offers a limited range of 3D printers on its website. These printers are manufactured by third parties and not by BlackBelt 3D BV, which only re-sells these products. Assembly and use fall within the responsibility of the end-user. BlackBelt 3D BV cannot be held responsible for incorrect use of these machines, defined by the manual, website or otherwise defined instructions of the manufacturer.
10. Force majeure
10.1. In case of force majeure, BlackBelt 3D BV is not obliged to fulfil its obligations to the buyer. The respective obligations will be postponed for the entire duration of the force majeure.
10.2. In these terms and conditions, force majeure is understood to mean any circumstance that is independent of the will of BlackBelt 3D BV, even if this could have been foreseen when the agreement was entered into, which temporarily or permanently hinders the fulfilment of the agreement, including but not limited to war, a threat of war, civil war, riots, industrial actions, work member exclusion, transport difficulties, fire, days not worked because of unsuitable weather and other disruptions to the business of BlackBelt 3D BV or its suppliers.
11. Intellectual property
11.1. The buyer explicitly acknowledges that all intellectual or industrial property rights relating to the products to be delivered pursuant to the agreement and or associated designs, documentation, reports, offers and associated preparatory material lie exclusively with BlackBelt 3D BV, suppliers or other entitled parties.
11.2. Intellectual property rights include patents, copyrights, trademarks and other (intellectual property) rights, including technical and commercial know-how, methods and concepts.
11.3. The buyer is not allowed to modify any intellectual property rights as described in this article, for instance multiplication without explicit written approval from BlackBelt 3D BV, its suppliers or other entitled parties.
11.4. The entire content of the BlackBelt 3D BV websites, including but not limited to text, graphics or code is copyrighted as a collective work under Dutch law and other copyright laws, and is the property of BlackBelt 3D BV. The collective work includes work that is licensed to BlackBelt 3D BV. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BlackBelt 3D BV or purchasing BlackBelt 3D BV products. The buyer may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for buyers own non-commercial use, or to place an order with BlackBelt 3D BV or to purchase BlackBelt 3D BV products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BlackBelt 3D BV.
11.5 Blackbelt 3D is a registered trademark and may only be used by third parties after explicit and written approval by BlackBelt 3D BV
12. Personal data
12.1. BlackBelt 3D BV will process the personal data of the buyer in accordance with her privacy statement, which is stated on the website.
12.2. BlackBelt 3D BV fully respects the applicable laws and regulations regarding the processing of personal data.
13. Applicable law and rights
13.1. Dutch law applies to the offers/agreement and further agreements.
13.2. The applicability of the Vienna Sales Convention (CISG) and the 1980 U.N. Convention on contracts for international sale of goods are explicitly excluded.
13.3. All disputes, of whatever nature – including those that are only considered by one of the parties as such – which occur with reference to the offer/agreement and further agreements between the parties, are settled by a competent court in the district where BlackBelt 3D BV is situated, unless the law explicitly appoints another court.
13.4 Any cause of action or claim the buyer has with respect to the websites or otherwise with respect to BlackBelt 3D BV (including but not limited to the purchase of BlackBelt 3D BV products) must be commenced within one (1) year after the claim or cause of action arises. BlackBelt 3D BV’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BlackBelt 3D BV may assign its rights and duties under this Agreement to any party at any time without notice to the buyer.
14. Use of the websites
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BlackBelt 3D BV or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. The buyer may not upload to, distribute, or otherwise publish through the website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. The buyer may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
15. Participation Disclaimer
BlackBelt 3D BV does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. The buyer acknowledges that by providing the ability to view and distribute user-generated content on the site, BlackBelt 3D BV is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BlackBelt 3D BV reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to BlackBelt 3D BV in its sole discretion.
The Buyer agrees to indemnify, defend, and hold harmless BlackBelt 3D BV, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to buyers account (including negligent or wrongful conduct) by the buyer or any other person accessing the site using buyers Internet account.
17.1. BlackBelt 3D BV resides at (5951DK) Belfeld, Bremweg 7 and is registered at Chamber of commerce Venlo under company number 68395515. VAT nr of BlackBelt 3D BV is NL857422248B01. Please send all correspondence regarding these General Terms and Conditions to BlackBelt 3D BV at the address mentioned above or the address in the place as mentioned in this Terms and Conditions.
18. Entry into force
18.1. These terms and conditions will enter into force as of 01-01-2017. They have been lodged on 01-01-2017 with the Chamber of Commerce in Roermond number 68395515.